1. Contact Information and Working Hours:
To facilitate bookings, our contact details are provided, including office, mobile, and WhatsApp helpline. Our working hours are from Monday to Sunday, 24/7.
1. Office: +971 4 344 7128 Mobile: +971 55 465 3811 (Calls only& WhatsApp).
2. Email: info@jsbcdubai.com&jsbcdubai@gmail.com

2. Service Booking and Conditions: Done
Our service is booked and paid based on service hours, specific tasks or their completion. To ensure efficient service delivery, DEWA connection must be active, providing access to water, electricity.

3. Service Amendments and Site Conditions:Done
Initial quotations may be subject to adjustment if the client’s original requirements differ from the site conditions upon crew arrival or if service requirements change.

4. Estimated Service Duration and Variations:Done
Our customer service advisors provide estimated service durations based on a basic description of the client’s property. Actual service durations may vary based on practical needs(Work Scope).

5. Outdoor Work and Access Requirements:Done
Engagement in outdoor work is subject to acceptable environmental conditions at the client’s property. Clients are required to provide access to inaccessible parts for efficient service delivery.

6. Service Location and Transportation:Done
Our crew exclusively operates at the booked location and cannot be transferred without prior permission from Juma Salmin Building Cleaning L.L.C. Transportation fees apply for key collection outside the local area.

7. Client’s Responsibilities and Equipment:Done
Clients are responsible for providing a task list and necessary cleaning materials unless arrangements have been made with Juma Salmin Building Cleaning L.L.C. All client-provided equipment must be safe and in working order.

8. Cancellation Policy and Charges:
We value your time and efforts in notifying us about any changes to scheduled services since we turn away other clients to reserve time for your cleaning. Our cancellation policy entails:
– Clients can reschedule or cancel a cleaning visit by providing at least 24 hours’ notice, without any extra charge.
– A 50% service fee charge is applicable for cancellations or changes made with less than 24 hours’ notice.
– Cleaner turned away, for any reason – on arrival at client premise – is subject to a 100% service fee charge.

9. Termination of My Maid Plan:
– Clients can terminate the regular cleaning by providing a 30-day advanced notice in writing or via email.
– Temporary holiday suspension of service requires a 1-week notice, while cancellation necessitates a 1-month notice or payment in lieu of.

10. Client’s Specific Instructions:
– Clients are encouraged to provide specific instructions or objections to our standard cleaning procedures to ensure their expectations are met.

11. Protection of Valuables:
– It is the client’s responsibility to take reasonable precautions to safeguard their valuables during our staff’s presence at their premises.

12. Client Communication:
– Prompt reporting of poor service, breakages, or theft within 24 hours is required for appropriate action.
– Juma Salmin Building Cleaning L.L. may require client presence for inspection purposes.

13. Client’s Responsibilities and Guidelines:
– Clients are encouraged to communicate any objections to our standard procedures or specific attention requirements.
– Valuables and properties must be protected during our staff’s presence, and the client must ensure their safety.

14. No Show and Lock-Out Policy:
– Charges apply for no-shows or instances where cleaners are turned away, no one is available to provide access, or issues with keys arise.
– Service is considered initiated after 30 minutes from crew arrival, regardless of the client’s presence, and payment must be made accordingly.

15. Service Accountability and Reporting:
– Reporting poor service, within 24 hours is essential for appropriate action and retouch cleanings.